FREQUENTLY ASKED QUESTIONS
We source every product from the same region every year, so the quality of the product is usually consistent. However, depending on the weather, the quality of some products may be slightly different compared to the previous harvest. We will send you photos and samples from the last available batch, so you can be sure that the product quality is accurate.
We offer different payment terms depending on the sales conditions. For most of our customers within the EU, we offer a 50% advance payment and 50% within two days after delivery.
We are very flexible with our shipping terms. Depending on the sales conditions and the buyer's requirements, we can offer you the desired shipping terms.
We ship products that are available in our warehouse in Germany within 3 days. Some products that are available from our warehouse or partner in the Middle East may require importing, which can take 2 to 6 weeks for delivery. For accurate information, please contact us.
We sell and ship our products worldwide.
We produce most of our products in the Middle East or source them from our partner farms in the Middle East. For the exact origin of each product, please refer to the product specifications or contact us.
Currently, we have ISO 9001, HACCP, and EU Organic (DE-ÖKO-037) certifications, but additional certificates are on the way.
CONTACT US WITH ANY QUESTIONS
Address: Brendelstr. 10A, 90453 Nuremberg, Germany
Send your letters to: Postbox 620101, 90224 Nuremberg, Germany
Warehaus: Industriestr. 19, 90441 Nuremberg, Germany